Telkom Mobile Customer Sevice Leaves Much to be desired.

My rating would be a BIG FAT ZERO. I logged a call with Telkom on 17 Feb 2018 (reference ********** 6). I recharged twice and was eligible for 500megs (valid for two days) with each recharge. Thus making it 1Gig in total. The data did not reflect on my balance, hence my call to telkom. I was told it could take up to 72hrs to resolve. Each time I called, I was told the call is being escalated and someone will call me back. And as to be expected, the supervisor is never available. To date ( it's been just bout a week), the call has NOT been resolved and I am yet to hear from telkom.