TELKOM MOBILE CUSTOMER SERVICE IS USELESS
<p>I upgraded 2 months ago and was given a package that I didnt ask for - my airtime is used up within 5 days and then I cannot top up - trying to get help from Telkom is useless I am sent from pillar to post and no one helps and trying to get through to the branch that did the change is hopeless they have never answered their landline ever! It seems I must go back to Cell C so that I can at least talk to a human being who will assist me.</p> <p>It appears Telkom only want to sell you a product but could car about service - I so regret dealing with this company and will do my best to cancel my contract.</p>
We have since discovered that Telkom changed both our cell phone numbers to per minute billing from per second billing without our permission or advising us....this is a breach of contract and a total imposition. We did not request this and now our airtime doesnt last at all and we cant top up. This is not what we wanted at all and of course no one has contacted us in this regard yet which is not surprising considering their lack of customer care!
We have since discovered that Telkom changed both our cell phone numbers to per minute billing from per second billing without our permission or advising us....this is a breach of contract and a total imposition. We did not request this and now our airtime doesnt last at all and we cant top up. This is not what we wanted at all and of course no one has contacted us in this regard yet which is not surprising considering their lack of customer care!