Telkom Mobile Customer Service Delivery is appalling!!!!

<p>My mobile phone was sent in for repairs which is stil under warranty. I was informed that the waiting period was 21 days.... 21 days became an additional 28 days, which became further 18 days which is just ridiculous!</p> <p>It's been 70+ days and among the poor excuses and complete lack of respect for customer's time and money, the service delivery and assistance of the manager, Stephan Nel at Clearwater Mall has been nothing but appalling. </p> <p>I have recieved no actual assistance nor service in this regard and there is just complete disregard for the frustration this situation is causing me. I was then informed that i will recieve a new device.... and I have been waiting for almost three weeks now. Needless to say that there has been nothing but excuse upon excuse as to why the phone has not yet been handed to me! </p> <p>There is absolutely NO hesitation from TELKOM to invoice and bill me on a monthly basis, BUT I AM STILL SITTING WITHOUT A MOBILE PHONE!!!!</p> <p>I am utterly disappointed in this service provider and I expect my query to be resolved before I take this to the Ombusman for goods and services. </p> <p>Why am I having to fight for a device to be returned to me, that I am paying for??? This is absolutely deplorable and completely unacceptable!!! </p> <p> </p>