Telkom mobile customer care is useless

Telkom mobile store (Fourways Mall)

I requested that my data contract be converted to a prepaid package, to which the consultant said yes. I further enquired whether I will be able to make use of the balance of the contract data whilst on the prepaid package, to which the consultant said yes. In fact, his exact words were "you will be able to use the rest of the data until the end of the month".

He then advises me that he is struggling to migrate the number so he will give me a new sim. I accept the new sim. All of this happened 14th July 2020. I insert the new sim and there is no data. I go back to the store 17th July 2020 and was assisted by another consultant. She tells me that the contract was cancelled and the new sim card was a prepaid sim with no data because I have not loaded it with data. I tell her what her colleague and I discussed a few days ago. She logs my query and states that I will get a response within 2-3 working days. 4 working days later there is no response. I call the call centre and another query is logged.

I don't need another query logged. I just want my data to be re-instated, that's it. Telkom mobile customer care is just useless. This is not the first time I have had issues with that department.