Telkom Mobile customer care

I think by far Telkom still holds the title for the worst customer services and administration. 2022 December I visited a Mobile store to change my banking details for the debit order.The consultant informed that everything has been updated. My account was not debited for 2months which I had to incur the costs on the bounced debits.

Contacted another consultant over the phone and she informed me that my details were not updated at the store.So she updated my details and gave me confirmation my account will be debited the next month.

Debit bounced once again.So I called Telkom again.Same story the consultant gave,my details were not updated.So the consultant so called updated my details.

Debit went of last month but didnt go off yet for this month yet.Now I have a higher outstanding balance.

My monthly contract amount is R100 and I purchase a R100 bundle at times.

From the time I tried to change my banking details in December I think I already paid Telkom around R800 upfront for my R100 contract for there incompetence.

Its actually a joke how a massive company like Telkom handles there accounts department.Visit in the store and a telephonic request was a fail.

Maybe I ll write a letter the next time I request something....