Telkom mobile customer care

<p>Telkom mobile has rather poor customer care agents.</p> <p>Every agents gives a different story.</p> <p>Spoke to Dinaledi(29/12/2016) I asked for tech support was put on hold then she says she cannot transfer without knowing why, after explaining the problem she did not know how to assist so she says since you dont want me to assist i will transfer you to data, but i was transfered back to customer care, having to go to the process and explaining all over again, then getting told they cannot do anything i need to go to a store (spoke to Brenda). In the begining of the conversation she said she was customer care then after a while she says she cannot do anything because it is the billing department.</p> <p>Firstly when they called to take out the contract telephonically they said not to worry the vodacom number will be ported to telkom when the sim is delivered, it took a week for the telkom sim to be activated after numerous phone calls and frustration. Then i get told i need to buy another prepaid sim card use that sim to port the number, then call customer care again for them to log a call for the number change... Conveniently all manager are either on a call or in a meeting</p>