Telkom mobile Cresta is the the worst!

<p>Hi</p> <p> </p> <p>I am extremely disappointed with the service received from Telkom mobile Cresta. My partner and I bought a new iphone 6s plus on the 4th of March 2017. We got home and the phone would not switch on. We then took it back the following day only to be told that Iphone has some "out of box warranty" or something and that we would not receive a replacement but would rather have the phone repaired. We were then told that the repair would take up to 3 weeks.</p> <p>In response to this, we asked that our contract start date be moved to April as we would not be enjoying the use of the phone in March and doesn't make sense to be paying for a phone that we don't have. The consultant then rudely responded that this will not be possible. We then asked to terminate the contract (which was a day old) so we can go to another cellular provide, and were told that this is also not possible.</p> <p>I am livid!! So Telkom wants my money, but I don't get a phone? On top of that I am not allowed to cancel or move up the start date on a contract that they have not delivered on? This doesn't sound fair at all.</p> <p>I have read up on the consumer protection act and it states that we have a right to either have our phone repaired or replaced. It is now past 3rd week and we still haven't received the phone and the debit order will go off. Telkom hasn't delivered on any of the two. We tried calling the store directly and no one seems to answer the phone.</p> <p>I believe that Telkom Mobile is not above the law and I am considering taking legal action and will not hesitate to take this to the media!</p> <p> </p> <p>Regards</p> <p>Extremely Frustrated</p>