Telkom mobile credit vetting totally useless

So iv been a telkom customer for a decade and the other day i try to apply for a cellphone and they send me a message, not even a call to say i have been declined. Seriously after taking over 10k a year from me for adsl landline to decline me for a 169pm contract. This is not acceptable. As a loyal customer i am truely disappointed in telkom. The credit vetting process is seriously flawed. Whats more is i app**** for a modem which costs more than the phone and the modem gets approved but the phone is rejected. How does that make any sense at all???