Telkom Mobile - Credit Record Destroyer?

Shew I've been a Telkom customer since the days it was still called 8ta, and it's been great really. However over the last month I have had quite simply the worst experience.

First off, there is no use automating your mytelkom app for complaints if the consultants on the other end are less than helpful, if they get back to you at all...

I've lodged several requests regarding the continuous and incessant debiting of my bank account - a total of 6 times in the last month. Do you have any idea what this is doing to my credit record as these are not planned expenses - my account is fully paid up.

I requested on a call with one of your consultants that my debit order date also be changed to the 10th of the month. In all the chaos I haven't been able to confirm if this has been done.

I am really at wits end and do not know how to further proceed.