VB
Viresh B
1 reviews | Active since Jan 2015
12 Jan 2016, 13:48
Telkom Mobile credit balance not refunded
My Telkom Mobile account was closed a few months ago. Telkom Mobile owes me a refund as my account has a credit balance.<br> <br> On 9 December 2015, I called and requested my refund. Case no. ***0 was opened and I was promised feedback within 5 days. It's been over a month now and I have not yet received my refund (or a proper response from Telkom Mobile. I called Telkom Mobile twice today and on both occasions the call was cut.<br> <br> This level of service is unacceptable.
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Telkom's replyOfficial
12 Jan 2016, 15:38Hello VB1000,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number SM186514
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number SM186514
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Telkom's reply12 Jan 2016, 15:38
Official
Hello VB1000,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number SM186514
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number SM186514
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team