Telkom Mobile contracts horrible treatment, and services

I took a cellphone contract on the 29/12/2021 as Telkom as a service provider. The first debit order for the contract took place on the 25/01/2022 of an amount of R 1199. Than on the 16/02/2022 which was not my payment date an amount of R 1079 was debited for the contract. I have called Telkom Mobile several times this week stating that a debit order was done on the 16th of February however, they cannot see the debit order on their side. Which is weird because they can see the debit order from the 25th of January . Now my services have been suspend statin that I am owing which is impossible since I have been debited twice. My services need to be activated because my sister, and I took the contract the same day, and her services are still active. I even sent proof of the debit order last night, and was assured that my services would be activated. I need my services activated with immediate effect, and someone must explain to me what the debit order for he 16th was because my payment date is the last day of every month. If this is not sorted out by today on the 19/02/2022. I will go to media publications, and inform them how Telkom Mobile treats their customers, and goes around debiting their accounts with no valid explanation.