Telkom Mobile Contracts

They quick to sort out a new deal but as soon as you NEED to cancel your contract when it expires, you can't get through or no one at Telkom seems to be able to assist. I have been into several Telkom stores and was told I need to phone the relevant number, which I phone and then I'm on the line for 20 minutes before being automatically get cut off.

I have multiple calls from the retentions department which they are more than willing to assist. Surely this can't be ethical that you are unable to cancel a contract once it expires and you have paid the full term?

I hope this makes everyone think twice before taking out a contract with Telkom