Telkom mobile contract upgraded without my content

My mobile contract ended on the 31 October 2021, with the last debit order processed on the 25 Oct 2021. I then received an invoice for the month of November 2021 and upon calling the Telkom call centre, I was informed that I upgraded my contract. I didn’t not request nor initiate any contract upgrades and communicated this promptly to them (Telkom call centre agent). I was then advised to obtain a written affidavit on the matter and forward it to the Telkom ***** department, along with other supporting documents.

I later informed my bank to stop all debit orders from Telkom as I did not authorize this upgrade.

In the run up to providing the documents to the ***** department, I spoke to several agents who gave me inconsistent versions of how the contract was initiated and concluded. The upgrade was for an iPhone 12 Pro (again which I never initiated). I then questioned them on how the incident occurred, and one agent said that it was done online, another said through the sales department. I further asked, if this was done online or through the sales department, who from the sales department ‘supposedly’ contact me, and in addition, where was the device collected or delivered to, they couldn’t provide me with any answers.

I have sent through the required documents to the ***** department and will be approaching the credit bureau to inform them on this matter, because knowing Telkom, they are going to blacklist for non payments (for an upgrade I did not authorize).

I’m still waiting on Telkom to get back to me on the process of the investigation (which in my view is non existent), however I’d rather be proactive then reactive when dealing with this company.