Telkom Mobile Contract Locked For No Reason. Need To Pay Extra To Unlock

I have a cellphone contract with Telkom Mobile. Billing date is 25th of every month. Today is the 23rd of the month (2025.07.23), the current billing cycle has not yet run it's course.

Payment is made via direct debit order between Telkom Mobile and my bank. I have no power or say in this.

200 minutes any network Voice, 8GB Data, 750 minutes Telkom to Telkom and who the hell knows why? But I have 750 SMS

As of right now I have 185.68 minutes remaining of 200 minutes any net call time, 749 of 750 SMS remaining, 750 minutes of 750 minutes Telkom to Telkom call time remaining, and 4.72GB of 8GB data remaining.

So... I have used less than anything I pay for every month on this contract, and the month is almost over.

Now my account is locked for over spending apparently...?

Oh dear, what is my spending limit? "unknown portal error"

Can I increase my spending limit? "unknown portal error" but apparently R100 prepaid... But it's a monthly contract not prepaid.

Went to a Telkom outlet, and was told I have to PAY AN ADDITIONAL R150 TO UNLOCK MY ACCOUNT.

Okay, so, in summation, I have used a less than a 50% portion of my available data and voice allocation. My account is locked as a result, and I have to pay additional money to unlock my account to be able to use it again.

What is the definition of ******ion? "The practice of obtaining something, especially money, through force or threats."

The Threat: I have to pay R150 to unlock my cellphone account, that was locked for no defined reason, or I cannot use the service I pay a monthly subscription for already.

Will be opening a case of ******ion against Telkom Mobile, with South African Police Services on Saturday morning