Telkom mobile contract frustration

I ordered a FREE ME 1 GB contract on 6 Aug 2018 and my application was approved. I got an sms on the 15 of August to expect further information on delivery in the next 24-48 hours and I have not heard anything since. I have phoned Telkom sales on ********** 3 numerous times over the past 2 weeks and no one is able to assist with when the phone will be delivered. I gotten numerous excuses when I call ranging from the phone is now out of stock or the system is down and they can not help me. Money has already been debited from my account for the contract yet I do not have the phone. It is really frustrating trying to find the status of my order.