Telkom Mobile contract false advertising, non disclosure of information and very poor service on first month of contract.

<p>I chose to go with Telkom Mobile based on the device and contract I wanted and that they advertised it with "Free sim and Free connection fee worth R200.00". On receiving my first bill, I discovered that they in fact charged me the R200 fee and disguised it as something else. When I spoke to an agent to enquire about this, he did not know what to say and said that he would log a report. I received an sms 2 days later to say it was resolved. On calling again, I was told it was for a Device Installment that would be refunded in the 19th month of the contract but nothing in writing on this and I have no proof that this will be refunded. I was not made aware of this when taking out the contract and I did not receive any paperwork in this regard. The store does not answer their phones or emails when trying to make an enquiry. If the bill is going to be more than expected, surely the buyer needs to be made aware of this, as it is an undisclosed cost that the buyer needs to budget for and the seller should not advertise it as free. Also, when asking why I cannot sms, the first call centre agent could not give me an answer, the second agent said that need to buy more aitime and convert it to an sms bundle, and that I cannot use or convert my contract airtime into an sms bundle - which other celllular service provider does this? Too good to be true Telkom !!</p>