Telkom Mobile contract failing cancellation process

I had taken out a mobile contract on the 22nd May 2020 online. I proceeded to log a cancellation with a customer care consultant on the 27th May. She required copy of the waybill number. and provided case number ***3.

Telkom still proceeds to debit order from my bank account, even after the case was escalated. I received escalation number ARS REF: 378197. It has been a month and a half and still the phone not collected and the contract not terminated, as per their 7 day cool off period policy for new mobile contracts.

I am frustrated as I am not using the device and continue being billed!