Telkom mobile contract ***

Good day

I have a Telkom mobile contract which I was paying less than R250 a month for 5 GB anytime and 5GB night safe which I was happy about then on the 31st of July I was debited R665.27 yet I only accomodated for a debit order of R250 which is what was always being debited and the confusing part is that the data in July got finished by the 20th which at times it happend so I wasn't expecting to be debited more than what I normally pay. So on Wedneday,the 14th of August I phoned their call centre to query it, the Consultant tried to explain it to me about limit and what not which I said to her she must just cancel my contract as I do no understand how this limit she is talking about works and I don't want be owing telkom more than what I owe now and asked her I can make arrangements, she said I cut as my account is not with Collections as yet. Little did I know the balance has increased to R1330 in a space of 2 weeks I have been charged R660 more kanti what's going with Telkom mobile data. Then yesterday I get the message that Telkomn tried to debit R1330 and got unpaid because I didn't have those funds in my account and it's not even my pay date and I was charged R147 unpaid fee. So again I phoned the Call Centre and the Consultant advised me that the account is with Collections, and she said if my account is in arrears their system will debit on the next debit date, which I find it to be absurd, come on if there are 5 debit date on your system I will be debited 5 times in a month until the funds I did not agreed upon are recovered and in the meantime I am getting charged R147 unpaid fees. That is when I asked for the complaint department email address and she gave me Lawrence email address *** whom I sent the email last week on the 16 of August, no response as yet. Is the the treatment I am getting after I have been with Telkom for 4 years.

Can someone look into this matter for me: 1. Firstly why am I being billed for so much all of a sudden 2. Assist with cancelling my contract 3. If it comes back I do need to pay Telkom R1330, can I make arrangement because I am not paying R1330 upfront because I have other things to take care of

Kind Regards Sindi Ngcobo ***