Telkom Mobile Contract Department

<p>So the story begins where my contract came to an end. I requested at this point to remove a line item (1GB data bundle) and replace it with a 3GB one, month to month. I was told that this was not possible as it was embedded into the sim card (really???). After 5 phone calls, i then went in and cancelled the contract effective the following month.</p> <p> </p> <p>This then triggered a phonecall to me end of June 2016 (27 June) where a lovely cheerful voice was met. I was promised the world and that the contract had been amended. AMEN, i had been heard. July 01 comes and guess what. NOTHING HAD BEEN DONE. So i called in and asked someone who told me that they promise to have someone contact me by day end with an update (1 July 2016). Today is the 12th July and still i have heard nothing.</p> <p> </p> <p>So today i call in and ask to cancel my month to month option and I was told i cant to do it on the phone. So i asked to speak to someone who could assist me and again i am told "there is no one that can help you". When i asked if the consultant was of supervisor or management title, i recieved a response as follows: "Oh, you should have told me thats who you wanted to speak to".</p> <p><br />Please guys, if anyone wants to recieve any form of service, go to another provider. TELKOM is in my opinion the worst and i will officially never use them again nor will i allow anyone i know to go near their service. </p>