Telkom mobile contract declined but still making 7 enquiries on my name!!

I app**** online for a Huawei P smart 2021 on 13 July 2021. On 14 July I received a call from a telkom agent to confirm all details and I was pre-approved for this contract. on 15 July, a credit enquiry was made on my name and on 19 July I received an SMS to say I was declined. I called in to Telkom and was told that my application is still at credit vetting department and should ignore the message and wait until Tuesday, 20 July. On Tuesday, a total of 7 enquiries was made on my name from Telkom! 7???? I called 10213 and the agent advised me that my application was in the wrong box and she contacted the other agent who dealt with my application to confirm the outcome and it was confirmed that I was declined! A year ago when my credit score was below 600, I got approved for other Telkom services, now that my credit score is above, I get declined! Now, what upsets me the most is that nobody can explain why 7 enquiries was done on my name AFTER already being declined for this contract! I've been a loyal Telkom customer for years!! I don't see myself being a customer anymore. I would much rather pay more for way better service!!