Telkom Mobile contract cancellation problem

<p>Been trying to cancel my Telkom Mobile Contract. Started the processs in Ocotber 2016 and was told I needed to only submit the cancellation form on the 19th November 2016 otherwise I will be charged extra. My Contract was up on the 19th december 2016.</p> <p> </p> <p>So on the 19th November 2016 I went and submitted my cancellation form to the Telkom Mobile Branch in Pinecrest Centre, Pinetown. Only to be told they were off line. But was told that they would process my application when they were back on line and I would receive an sms with a reference numenr.</p> <p> </p> <p>The refernece number sms took a few days to arrive but eventually arrived -</p> <p> </p> <p>Then the wait begun.</p> <p> </p> <p>I kept calling and popping into the Telkom Mobile Branch at Pinerest Centre - only to be told that it was in progress and it would take 21 to 22 days.</p> <p> </p> <p>Well as at toady, it is not cancelled and moved to prepared as I requested.</p> <p> </p> <p>A Customer Service Agent escalated it on the 8th of December 2016. Nothing happened and no feedback given</p> <p> </p> <p>It was escalated by a Manager and still no feed back or progress.</p> <p> </p> <p>On the 6th/1/2017 I was told it woudl be cancelled within 24 hours. Which did not happen either.</p> <p> </p> <p>It was escalated by a Manager in JHB - I got feed back only once but only after me emailing her back - only to be told that she had had no reposne from the back office.</p> <p> </p> <p>Then on the 10th is was Escalated by a Manager ofrom the On Line Chat Service. He escalated and sent an instruction for the Retensions office to call me on the 11th/01/2017 and assured me serveral times that they would call me and even asked for my work contact nubmer so that they could phone me there.</p> <p> </p> <p>Well even after emailing him and the previous Manager back serveral time, I still have had no response even after been told that they would follow-up for me and get back to me. My emails fall into the bottomless void.</p> <p> </p> <p>When I called to get feedback on the 12 / 01 / 2017 - The Service Angent was not allowed to put me thorough to the Back Office / Retentions Department. The Service Agents and Team Leaders are not the people that can help, all they can do is escalate the matter to the Back Offce / Retentions and wait on Feedback which is *******. they get all the flack from Customers but are powerless to do anything to help.</p> <p> </p> <p>Bottom line I need my contract cancelled and moved to prepaid so I can port away for this nightmare. I had problems from the start when I was opening my contract to begin with. So maybe should have stopped it then and there. Certainly can not recommend Telkom Mobile to anyone else.</p>