Telkom Mobile contract cancellation

<p>Hi,</p> <p>I have put through an application for the cancellation of my mobile contract and to move my number to prepaid. My contract was to end on 30th April 2017. I was informed to submit cancellation forms 21 days before. I had done so on the 22nd of March 2017 to the cancellations email provided to me by Telkom mobile customer care. I followed up on the 25th of April 2017 only to be told, that there is no case number for my service number. I submitted the cancellation form again to the consultant I spoke to. I followed up on the 1st of May which an agent told me it has been escalated by the previous agent. I called again on the 5th of May only to find out that no case number is open for my service number. again, I resent my cancellation form to the consultant while staying on the line. I receive an SMS this morning from Telkom informing me that my subscription has been successfully updated. I call back today (9th May 2017) only to be told that my number still reflects as being on a contract. I resend the cancellation form to the consultant while still on the line. she informed me she escalated it to her manager for immediate cancellation and will be in effect in 2 to 48 hours. I have received an invoice for charges for May 2017 which should not have been the case since my cancellation was submitted long before the end of contract. I don’t know how many more times I will have to call the call centre to ensure that the cancellation is complete. I sincerely hope that the move to prepaid will be complete within 48 hours. This has been a frustrating and time consuming process and not to mention, costly one as I am still being charged. Based on this experience, I have no positives to reflect onto other people looking to join Telkom Mobile.</p> <p> </p> <p>Regards,</p> <p>Livesh Singh</p> <p> </p>