Telkom mobile contract and insurance is a ****!!!

I have two contract phones from telkom, and only one of them I have insured because my husband is a mechanic and things happen to his phone more than mine. On August 9th we took his phone in for repairs. Even when booking it in, there were already problems. They said there was a previous repair ticket from 2019 oct which had not been cleared. They took in the phone, with promises to clear the error by the next day. Three weeks later, that was when I went back to the rosebank branch to inquire of the progress. That's when I got told of the access that needed to be paid. Which we did. Another month passed by with no progress report on their end and again I had to go in and ask, they don't have a working landline number. Their email system is a mess. Nothing had been done with the phone still. We were promised that by month end November we will have the phone. We went there last week Friday. Nothing has been done with the phone still. 3 months later. They promised us an update. Theo gave us her cell number so we can call should she not call us by Monday the 14th of December. Her phone had beeen off. We tried several times. The managers have been no help. And we are still without a phone that we are being billed for without fail every month. I'm open to suggestions. Help!