Telkom mobile contract
<p>i have a contract with telkom mobile I was 3 months behind with payment due to employment my lines were suspended .I managed to pay up the account . I phoned customer service multiple times to reactivate my line and they said they send mail to billing department to get confirmation of payment. Payments reflected now Telkom tell me they cancelled my contract and give the number to someone else without my permission they never contacted me to ask why I can't pay or tell me bout canceling the contract they just do what they want.</p>
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Replies (3)
Telkom's replyOfficial
15 Mar 2017, 10:22HI redg-jooste
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply15 Mar 2017, 10:22
Official
HI redg-jooste
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
16 Mar 2017, 12:04Good Day,
please be advised that both numbers have resumed and the account is up to date.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply16 Mar 2017, 12:04
Official
Good Day,
please be advised that both numbers have resumed and the account is up to date.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
's updateReviewer Update
16 Mar 2017, 20:17Yes it is up to date but my ********** 222 contact is cancelled without my permission and the contact only suppose to finish next year
's update16 Mar 2017, 20:17
Reviewer Update
Yes it is up to date but my ********** 222 contact is cancelled without my permission and the contact only suppose to finish next year