1 reviews | Active since Apr 2015
Telkom Mobile Contract
<p>Mid November 2016 i receive an sms communication from Telkom to inform me that Telkom Mobile contract is due for an upgrade. On the 21st of November 2016 i receive phone call from a gentleman from Telkom with product offerings, i agreed to upgrade to a 10GB+10GB ********** for 24 months. On the 23rd of November i receive hardware ( new sim card + huawei router). I phone in the same day to activate the sim card, was informed to wait for 24hrs for the sim card to be activated. Sim was still not active, was told it was processing.I followed up again because it was still not active, i was then told to pay a settleman fee of a cancelled contract before this new product can be put through in the system. On the 7th of December i've made a payment, i was then told to wait for 72 working hours for the payment to appear on Telkom system. On the 12th of December i made another follow up via the callcentre, callcentre staff are saying the payment still does not reflect.On previous friday th e9th of December i receive a phone call from a lady by the name of Zanele Bukali, she ask me to send a proof of payment which i did. After a day of no response, i sent a follow up email the next day. She acknowledge that she is receive the proof of payment and a payment will be checked and allocated, this was on the 13th of December. On the 14th of December i then call the callcentre to find out if the payment reflect on the system, still does not reflect. On the same day i receive an sms from telkom to inform me that the same contract is due for an upgrade. This is totally unacceptable, unsatisfactory and very bad. I am hoping someone from Telkom who knows what customer service is, pickup the phone call me to fix this mess once and for all.</p>
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Accounts and Sales Team.
Your reference number is ***0 and ***5.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Accounts and Sales Team.
Your reference number is ***0 and ***5.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Dear Busi,on the phone you said you would come back to me once you have received a response from your accounts.This looks like you would wait forever for your accounts to come back to you. I would suggest you take an initiative and follow up with accounts & Sell Direct and Telkom sales as you have promised. Sitting and waiting for them to comeback to you is not a good idea. What if they came back to you after feastive season holidays.
Dear Busi,on the phone you said you would come back to me once you have received a response from your accounts.This looks like you would wait forever for your accounts to come back to you. I would suggest you take an initiative and follow up with accounts & Sell Direct and Telkom sales as you have promised. Sitting and waiting for them to comeback to you is not a good idea. What if they came back to you after feastive season holidays.
Dear Busi,
On Saturday i receive a phone call from a gentleman by the name of Marvin. He did not tell me anything different or new instead he ****ed me off telling me that he is going to close the case number as this is an activation issue clearly he did not read and understand the whole story. I am suspecting he wants to close the case because perhaps your company does not want to have a hellopeter review open for a certain number of days.Well i careless about that, i need this issue sorted out.FYI please inform Marvin guy not to call me. Your Accounts and Sales people have not come not come back to me. Please lets make the progress.
Dear Busi,
On Saturday i receive a phone call from a gentleman by the name of Marvin. He did not tell me anything different or new instead he ****ed me off telling me that he is going to close the case number as this is an activation issue clearly he did not read and understand the whole story. I am suspecting he wants to close the case because perhaps your company does not want to have a hellopeter review open for a certain number of days.Well i careless about that, i need this issue sorted out.FYI please inform Marvin guy not to call me. Your Accounts and Sales people have not come not come back to me. Please lets make the progress.
Still no feedback from Telkom as i was promised. Can someone please help to get this sorted.
Still no feedback from Telkom as i was promised. Can someone please help to get this sorted.
An ongoing query since November last year still no feedback. Can Telkom Sales and Accounts fix this mess.
An ongoing query since November last year still no feedback. Can Telkom Sales and Accounts fix this mess.