Telkom mobile contract

Wow, I have never been so disappointed at one of the biggest network providers in South Africa. I just recently decided to apply for a new contract with Telkom mobile in Jabulani mall. The consultant who assisted me the first time seemed to have no knowledge of selling phones, but nonetheless still assisted me with the application process. He then said the application would take up to 7 days, and that he will provide feedback. I waited, a week later I decided to visit the shop. This time I was assisted by the manager who told me that the application was delayed and hasn't been processed by the staff from head office, but assured he me that it will be escalated . I went back to the shop a week later, and was told the application was approved, but we still needed to wait for the phone to be delivered . I was promised that I will be contacted. I waited and waited, four weeks later I am still waiting. Tried to contact the shop but still didn't get any satisfaction. I am not sure whether the staff is *********** or telkom mobile does not care about building new relationships and bringing in new business. But this ********* behaviour is truely appalling to say the least.