AB
Aruna B

1 reviews | Active since Nov 2009

08 Jun 2016, 20:34

Telkom Mobile Contract

<p>I upgraded my cellphone contract recently and settled for the Huawe P8 at R299. The first month i understood that there would be pro rata and fees. However, the second month had passed and i noticed that i am billed R418. The R118 i am told in another internet bundle, This is not part of the contract - i have proof of the T&Cs and the agent has still not reversed or resolved. Unacceptable to sign for one amount and pay another. If this was the case, i would have chosen another phone or service provider. </p>

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Replies (1)
Telkom
Telkom's reply09 Jun 2016, 09:12
Official

HI Juhi

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,