Telkom mobile contract

my phone was suspended, and I paid it on the 15 of Feb and they said they received my payment, and it will be actived that was on the 17th of February, they still haven't actived my phone up to now. I have been calling their call centre still nothing they say it will be escalated to the manager even now, so I need help, or must I just terminate my contract all together coz am not getting any of the services that am paying for? am without a cell phone since, my number is *** am very disappointed with Telkom poor services from their physical shop to even their call centre.