TELKOM MOBILE CONTRACT

Telkom mobile, has made it so impossible for its mobile contracts to be cancelled. I went to their store in Pavilion to cancel my contract that still has 13 months to expire. I was informed of cancellation fees and a quote was provided together with a form to fill out by a telkom mobile consultant. <br> <br> I was also informed that in two weeks I will receive a call from the call centre to finalise the matter, as I cannot call them in regards to this matter only the call centre makes out calls for this purpose.<br> <br> In two weeks I received a call from the call centre to finalise the cancellation and a verbal quote was provided to which I agreed to, I then gave a verbal instruction for the contract to be cancelled. <br> <br> Today I received an invoice for the normal monthly premium, decided to call the call centre to find out about my cancellation. I was told my contract account was still effective and no cancellation instruction was on record.<br> <br> I want to find out from Telkom mobile why was my request for cancellation not taken into account. You cant force a customer to stay with you agianst their will.<br> <br> Nosipho