Telkom mobile complaint

Hi I would like to lay a complaint that I am waiting for 2 weeks now and no one at Telkom can help me, I have asked for a manager to call me on Twitter and via the call Centre and no one has made contact with me. I did a renewal for on the 5th November with Rerekelwe Magagula for a new phone and Flex on 4 package. On the 8th November the courier company Skynet has sent me an sms that the order will be delivered, then 5mins later another sms to say that the order can not be delivered and they will try to re deliver to me.

The following week, I made contact with Skynet and they said that the order was out for delivery, this went on for the next 3 days where I received sms’s from Skynet and then a few mins later another sms to say the order cannot be delivered.

I called Skynet and asked for a manager to contact me and to date no one has called me.

Then on Friday the 15th November I get a whatsapp from Skynet to say that their driver had been hijacked and the order was compromised, then the next day I get a message from Skynet that the parcel will be returned to the sender.

I further then logged multiple complaints on Telkoms Twitter account and they keep saying that your special forces will be in contact with me, but guess what no one at Telkom is competent enough to give me a call.

Here are all my REF numbers: • ***6 • ***8 I want the cell number to be put back to its original month to month.

I need you to rectify this a.s.a.p. or get a manager that is competent to call me with feedback, its been 2 weeks that I am asking for feedback!!!

Regards