Telkom Mobile Clueless Staff

On the 14 of May 2019 i got an sms requesting that i confirm or decline a request that had been put to have my number ported out of Telkom, to which i declined as i had not put such a request, i got a confirmation text indicating that the port will not occur, to my surprise the port occurred and when i went to Telkom Mobile at Brooklyn Mall, arriving there being the only customer in the shop, there were four ladies and one lady requested i take a ticket and wait to be called, and i asked but i am the only client can't you just assist me, i went to the ticket machine which surprise surprise was not even working, i was then helped by another lady who when i pointed out my issue and showed my sms asked me to call the customer care using my cellphone and whereupon she then said their shop is an express shop so they are limited to what they see. All she could say was that the port was done by user 99, which in all honesty meant nothing to me, so yeah Telkom Mobile really messed me up and the customer care lady could not even give me a reference number to my lodged complaint she said i will get a text and as i am typing this there is no text that has come through. So Telkom Mobile and their seemingly clueless staff - one wonders what it is that they know