telkom mobile closed my case without resolving it and have not refunded me

<p>I am at a loss as to what to do next with telkom..after *******ly taking 7200 rand out my account and a further 950 a consultant casually informed me the billing dep have closed my case stating that they could not get hold of me. they first of all contacted me on a nonexistent number..it is cerainly not the cell number I gave them. I explicitly told them over and over to contact me on my telkom cell number which is ***. now I must reopen the case and go through all this bull again or else they will just keep my money and to hell with me..after 4 weeks of waiting all their promises they would sort it out asap this is the service you get. its pure laziness to just look a second time for the correct number and their unwillingness to give you a reply. telkom has seriously gone to the dogs if they can get away with behaviour like this. im going to call the head office next and if they do not fix this soon asap im going to keep on posting nite and day in every social media site there is and going to get friends/family/colleagues to do the same as I know most have had an issue with telkom mobile recently.</p>