Telkom mobile Chatsworth incompetence

I stated this nature of review as billing and accounts, however I could go on and on with the bad attitude, terrible customer relations, non-communication and lies told by the workers at Telkom mobile Chatsworth branch... May I begin by saying that I am with Telkom for the past 4 years, from the beginning I have had problems but I chose to look past it because I believe people make mistakes and people deserve a chance but now I have reached my limit. Telkom 8ta network would loose there title as number 1 network in S. A because of the certain people I have dealt with in the Chatsworth branch. Recently my Telkom contract was due for a upgrade. I have two numbers under my name and I suffer with issues containing both. When I decided on the phones I was going to take the lady I spoke to, Lehan spoke to my boyfriend and I and explained the entire process with regards to pro rata.... From the beginning she promised me a gold and a black p10 and said it would be ordered when I call the call Centre on that Wednesday they told me that no phones were ordered but they would get Lehan to call me back. Lehan returned my call and clearly stated the phones were in the store with her and shes only waiting for paper work and that she would call me that Friday. Along came that call on Friday with Lehan now stating she only had 2 black p10 s and I must fetch one black and the gold the following week because the truck would come late from Richard's Bay . I accepted the black because I knew I would wait forever for my phones Then she somehow forgot to mention that I will be paying a entire month device subscription even though I only have the device from the 26th-31st August. I was told I would only be paying pro rata . I asked on numerous occasions with regards to the charges and she continued to repeat that it would be pro rata billed!! Then she goes and carries over the unlimited 8ta net of R99-00 on both my contracts and when I finally get a call back from the branch manager Vasantha she tells me that Lehan is not in store and she communited with her via telephone and that mistakes happen. The first thing even before signing this contract, my boyfriend and I both spoke to her with regards to insurance, we told her that we found out by truworths and Edgar's but we chose to take it out with Telkom. IT WAS CLEARLY STATED BEFORE I LEFT THAT STORE. Guess what absolutely no insurance was given to us. When I spoke to Vasantha the branch manager she told me that Lehan told her that I didn't want it but I wanted to go to truworths which is a lie. I am appauled with the terrible service. I have had enough and cannot take it anymore. This service is unacceptable!!!!