Telkom Mobile - Change of ownership

I went into a store to do change of ownership on Friday on both my contracts. One contract transferred perfectly but the other wont transfer due to some technical error on your system. After 2 hours in your store on Friday and with no joy a case was logged. We contacted someone from SOC to assist to get this resolved asap but it was not done. I contacted the call centre who advised me to go back to the store as it was resolved. When I reach the store it is not done. We then phone SOC who advise that it will be done in 1 hr. I wait in store for 2 & 1/2 hours only to be sent away because it is not resolved. This is not acceptable. If it is not resolved today I am going to cancel my contract and move to another network,