TELKOM MOBILE - CELLPHONE CONTRACT

I HAVE APP**** FOR A CELLPHONE CONTRACT WITH TELKOM AND I WAS APPROVED. THE CONSULTANT THAT ASSISTED ME ADVISED THAT THE DEBIT ORDER WILL GO THROUGH ON THE FOLLOWING MONTH BUT TO MY SUPRISE THE DEBIT ORDER HAS GONE THROUGH FOR A CELL PHONE THAT I HAVE NOT EVEN RECEIVED. WHAT IS UPSETTING IS THAT TELKOM HAS CAUSED ME TO HAVE AN UNPAID DEBIT ON MY ACCOUNT AND EVERYTIME I CALL THE CUSTOMER SERVICE NUMBER I GET TO BE TRANSFERRED FROM PILLAR TO POST. SOME SAY THEY HAVE SENT MY QUERY TO THE CONSULTANT THAT ASSISTED ME TO CALL ME BUT UP TO NOW I HAVE NOT RECEIVED A CALL FROM THEM. THIS IS VERY FRUSTRATING!!!!!