Telkom Mobile Cell Phone Contract - Debit Issues - Worst Service Ever

Item: Telkom
Rating: 1
Author: Othusitse M

August 2016 I got a cellphone contract with Telkom Mobile for R319 per month which is to be debited on the first of each month. Soon after that I started being charged more than what was agreed because there would always be some extra charges from nowhere. I then spoke to a consultant and asked them to make sure that I wouldn’t have to pay any extra charges by making sure that I wouldn’t have to access anything else beyond what I was being offered with my initial package, as I could only afford to pay R319 and nothing extra. January I received a SMS confirmation SMS that the debit order went through, a few days later I received a call from Thapelo Valentine Mabaso (TV) ********** making me aware that my debit order bounced and that I had to no choice but make a manual payment at ABSA bank with the REFERENCE NUMBER: ********** ********** 55030 with extra charges. I went and deposited the money and he confirmed later on that day that the money/payment was received. A month later I received a call and I was asked why I hadn’t made payment for December and I explained that I made a manual payment and after checking the lady also confirmed that payment was made. On the 8 March I was told I owe R 1,517.62 by email from Percy Mxolisi Ndlovu (PM) ********** this included R499 for extra data usage. I challenged that data usage story and I received an email on 07 April 2017 that read: “Good day Trust all is well Telkom Mobile credited your account with R 499.74 for wireless data usage. Your debit order could not be amended. For any other queries please contact our call center on 081 180. Kind Regards Zanele Bukali HVC SUPPORT Telkom Mobile Head Office” But then I still received debit orders or high amounts that I would have to reverse and contact Telkom on a monthly basis using my airtime from my other phone as my Telkom line was suspended Since February/March. on the 5 April I called and spoke to Hlengiwe Mtambo ********** and when I noticed that my matter wouldn’t be resolved I asked how I could go about cancelling my contract of which she sent me a cancellation form with instructions to fill in the form and attach it to my mail and send to ********** />I sent out an email on Thursday 06 April 2017 to ********** and ********** that read: “Good evening. To whom it may concern: I've got a contract with Telkom cell number ********** 386. As sad as it makes me, I have to cancel my contract with Telkom. I have had a number of complaints and they were never attended to. Recent events are that I was not debited for a few months now and I would call in, be put on hold for the longest of time to find out where the problem came from and never did I get any solution or reasoning. All the 4 times that I called I was promised by the consultant at the end of the call that they would give me a call back and we could resolve things once and for all. That never happened as well. I called and told them that when they decide to debit eventually, I am not giving them permission to take everything all at once, as I couldn't afford to pay a large amount at once. My number has been suspended for the whole of March and yet I was debited an amount of R1517.62 following that it was still unblocked. I use my line as a business line and Telkom has cost me a lot. I will not accept any penalty charges as I'm leaving because of your treatment. I will discuss how much I owe with whoever will call me and not amount is to be taken or deducted without my approval.” I then received confirmation that my emailed was received and that they would deal with my matter, case number: ********** 3. After a long time of calling and not getting any positive feedback I went to the Telkom mobile store in Fourways Crossing on the 15th May 2017, spoke to a lady by the name/email ********** she then asked that I forward her my cancellation email that I had sent out initially and that she would escalate the matter. To date I still haven’t received any feedback instead I have to reverse monthly debit orders that I cannot afford of amounts ranging around R1500 to R1900. The month of June I also got abnormally charged. All this was just the tip of the iceberg. 28 July 2017 I got debited R2296.83 and 31 July got debited R1500.00, total amount debited for this month alone amounts to R3796.83.

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