Telkom Mobile \ Cell Direct and Call center agents need to improve on their customer service.

Some background about the issue, I have received my Device and Sim card around 9am on the 5th of March 2018. The device is in perfect working condition, however the sim card has not been working since receiving the device. I allowed it 48 hours to activate (As this was the given time). Monday this was still not active and decided to call up and log a fault ********** 2.

Today the 11th of March 2018, 6 days after I received my device, I still have no connection to the mobile network.

Although I was told by the consultant that the hours given (48 Hours, 72 Hours etc) are calculated within working hours (8-5) I cannot understand that a fault log turnaround time would take 9 working days (72 Hours) for it to be picked up. Technically speaking (and following the advice given) My service should only be available next week Friday?

To be honest this is not acceptable for a service provider, Telkom who are the largest telecommunication organization in South Africa cannot connect me to their network after 48 hours?

Could you please put yourself in my shoes, and ask yourself if this is the service you would expect if you decided to use Telkom as your mobile service provider?

I trust some sort of movement will come of this, Looking forward to your response.