Telkom Mobile

I logged I cancellation request with Telkom on there Website on the 31/10/2019 to cancel Telkom Mobile Contract when my Service en on the 31/12/2019. They tried calling me 2x but were unable to answer. They will not leave a voice message like a professional business person would. instead just breath in the phone and drop the call. But what up set me most is that they cancelled the cancellation process and did not follow as what the SMS read.

The SMS Read as follow: "Dear customer, We acknowledge your request to cancel your service. We are busy working through the application and one of our agents will contact you before close of business today to finalize the process. If we are unable yo get in contact with you we will send an email to confirm the cancellation.

So where is my email confirmation if they could not get hold of me as stated above, instead it is just closed.