Telkom mobile Cavendish Square Cape Town - stay away

I've been a telkom customer for a very long time. I had an cellphone upgrade done with them on Saturday 2 March 2024. The phone was faulty and I returned it the following Saturday, 9 March 2024. I was told that the phone could not be replaced and only repaired due to the fact that I am out of the 7 day period. Little did I know, they have counted the first day as day 1 -which was news to me. Mind you I only received the phone pass 3 the afternoon, after which I had to charge it for about 12 hours before I could assess it.

Apart from them having to accept the phone because it was out of the 7 day period, I was told that a manager would contact me. To this day, nearly 2 weeks later, I am still waiting.

I proceeded to attempt to cancel the contract and even that they could not do. They checked the paperwork of the contract and made mention to me that their agent has not followed the all the correct measures.

Again, I was told not to cancel the contract and the manager would call me the Monday, 11 March. Nearly 2 weeks and not a single call.

@Telkom, when you fail to deliver a customer with a service in a customer service environment then what are you even doing? If your manager fails to make a call to a customer, that he promised he would make, I am sorry, he is not management material.

I am tired of having to address in-competencies in a customer service environment. You have people working in this sector with absolutely no regard for the customer. Change this.