WH
Werner H

1 reviews | Active since Oct 2015

06 Oct 2015, 17:29

Telkom Mobile Cavendish

I app**** for a smart broadband (Month - month) sim card only deal on the 30/10/2015. The sales person initially told me that I would be able to come collect the sim card a bit later on the same day after my application has been processed.<br> <br> They have since informed me twice that the system is down and once that credit vetting takes up to 72 hours to complete. (72 hours on a sim only month to month deal ???). And now as of yesterday they simply stopped responding to my requests for an update on my application<br> <br> I went in to the store today to request an update on my application in person and was simply told by a different sale person that the person who was assisting me with my application isn't working today and that he wouldn't be able to help me because he doesn't know where this other person papers are.<br>

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Replies (1)
Telkom
Telkom's reply06 Oct 2015, 18:47
Official
Hello Whurter5,

We sincerely apologise for the inconvenience.

Kindly note that this matter will be investigated and feedback will follow.

Your ***

Regards,
Moenieb.
Telkom Social Media Team.