Telkom mobile cases unresolved

TELKOM MOBILE PHONE On 31/01/2018 - I took the Galaxy grand prime plus package which included 2 Simcards with the following per sim for R208.00 per month. 3000 free call minutes, 50 free sms per month, unlimited wifi, Dstv Show max, fax send & receive. They had to withdraw the first R249.00 premium from my bank. I gave Remona permission for that.

15/03/2018 – I received the cellular phone with the 2 sim cards by courier. I did everything like Remona told me to do. The phone did not pick up the 2 sim cards. I called at 18:53 081180 and spoke with Zanele. I explained everything to her. She immediately stopped the contract. She will arrange for the courier to pick up the phone and 2 sim cards. As soon as they receive it, my money will be paid back into my bank account.

27/03/2018 – 14:21 RAM couriers did come and collect the phone and the 2 sims.

31/03/2018 – Invoice statement received for March amount R224.65. They must have cancelled it already on 15/03/2018 per phone call stopped at Zanele.

23/04/2018 – Mandy will find out what is going on with my account and the refund.

01/05/2018 – Invoice statement received for April amount R32.67. It is on the cellular phone they received back.

11/05/2018 – 15:30 Mandy Ref: ********** 04. She is still waiting to hear from her supervisor, she will call me as soon as she knows.

15/05/2018 – Mandy phoned she asked i have to send the following documents via email. The waybill from courier and a copy of my ID to email address **********

30/05/2018 – Dineo phoned me and said if I take another phone that they can refund that R249.00 of the Galaxy grand prime plus. I will not have to pay the June month premium. I will pay prorate cause I will only start paying from the day i received the phone and the R249.00 will be going off on the July month invoice account. I will first start paying in August 2018. I accepted cause I want a phone for my business that i want to start. R249.00 was taken from my bank account.

01/06/2018 – Invoice received for May R221.23. for the prime plus they received.

01/06/2018 – Busi promised to solve the Galaxy grand prime plus problem out.

12/06/2018 – I received the Galaxy J7 DOU & sim card. The phone works 100% with it also i got 3000 call minutes, 50 sms per month, unlimited wifi, fax.

01/07/2018 – Invoice statement for June 2018, R469.81. Galaxy J7 DOU STARTS. ACCOUNT STATEMENT June – Device subscription fee R149.00 June – FreeMe 1GB R 60.00 July – Device subscription fee R149.00 July – FreeMe 1GB R 60.00 13 June – Deal discount wireless active fee - R201.75 13 June – wireless activation fee R201.75 = R458.00 Calls to Telkom & Telkom networks ? 11.81( why must i pay this, it comes out my Total R469.81 free minutes. )

06/07/2018 – Dineo asked i have to please send all the documents to them via email so that they can go through it. He also said i have credit on my account. The email address i had to send everything to is ********** He said i can also call Sales direct and ask why i don’t get what was told to me that i will receive with my phone and package ********** / 7700. STILL NO CREDIT HAS BEEN PAID BACK TO ME

24/07/2018 – Prinses Chilaane ask i must please send again the documents via email to ********** The email address don’t work i have tried numerous times to send it. I phoned her back and said I am going to make an avidavit that state that i am going to pay EFT cause Telkom are just drawing money that they are not suppose to draw.

01/08/2018 – Statement for July 2018, R-249.00. I think this one is the Galaxy grand prime plus, Dep of R249.00 they had credit my account for July 2018.

THEN THEY SEND

01/08/2018 – Invoice statement for July 2018, R785.90. i have no idea where this amount is coming from. ACCOUNT STATEMENT Subscription & usage R334.62 = subscription fee R249.00 + calls to Telkom R85.62. ( i still had enough free minutes for Telkom calls) Account subscription &once off charges R202.70. (they knew they can’t take money off my bank). Adjustments R-221.23. They debit my account again.

08/08/2018 – I had paid my August 2018 account = R248.68

01/09/2018 – Invoice statement for Aug 2018, R821.45. ACCOUNT STATEMENT Subscription & usage R284.13= subscription fee R249.00 + calls to Telkom R35.13. ( I have enough free minutes, why do they charge me if the free minutes are still in credit.)

01/09/2018 – I had paid my Sept 2018 account = R249.00

12/09/2018 – I spoke to Isabella 14:35 – 17:10. All my Telkom to Telkom calls also the network Telkom calls as 0860 or 1023 and share calls are coming out of my 500 free minutes per month.

18/09/2018 – Rosinha said I must phone ********** 3 ask for Queries, give them my Case no: ********** 1 then they will help me. I phoned the number given by Rosinha they said I must phone 10210 services they will help me. They just said I must phone 081180 cause they do not work with the mobile services.

27/09/2018 – Juanita reverse me to 081180, when I phone ********** 3 the number Rosinha gave me again. There they gave me ********** . Sheldon Davids promised to phone me back in 30 – 45 minutes. He did phone back and said he had spoken to the head office and it will be sorted out now.

01/10/2018 – Invoice statement for Sept 2018, R904.23. ACCOUNT STATEMENT Subscription & usage R331.78 =subscription fee R249.00 + calls to Telkom R82.78. (for this month i also still have enough free minutes.)

09/10/2018 – I had paid my Oct 2018 account = R249.00

09/10/2018 – 081180 Lally asked me to please phone back later, the system is off line. I phoned back at 13:30 and spoke to Zanele the system is still off line and asked me to phone back tomorrow.

10/10/2018 – 10:36. I spoke with Zande. The system was still off line and i were asked to phone back later.

16/10/2018 – Sipiwe said i must phone ********** and choose option 2 they will give me the right email address.

TO EVERY PERSON I SPOKEN WITH I HAD TO TELL THE WHOLE STORY OVER AND OVER AND OVER. NO ONE WAS WILLING TO GIVE ME THE MANAGER OR SUPERVISOR TO SPEAK TO.

22/10/2018 – I had send an email to the complaints department at ********** then i phoned 081180 spoke to Tina to ask for the email and fax number of Telkom mobile. She asked why, then i told her that i want to send also the proof of the complaints department form ***/18 to them, then suddenly she gave me the manager Masilo Mohale’s email address. I also send it to him.