TELKOM MOBILE CASE ***1

TELKOM MOBILE CASE ***1<br> <br> In March, I purchased a 60 GB daytime + 60 GB nighttime pre-paid data for R 1800.<br> By the first week of May, the all day time day had finished, and there was 59GB of data remaining on nighttime. This is impossible as I specifically did downloads after 12 midnight, and during the day I am at work and do not use daytime data.<br> <br> I went to the Telkom store in Cavendish and spoke to a very helpful person, Shahid. He convinced me to buy 1GB of anytime data to use during the day, which I did. I connected to the internet for less than 10 minutes later and I got a message that all the data was depleted.<br> <br> I went back to Telkom store in Cavendish the following day and there was someone else less helpful there. Went back another day and saw Shahid again who logged a Case for me.<br> <br> To date I have been unable to get a response on my Case. Apparently Telkom call center has closed down. My ticket has not even been looked at after more than 2 weeks despite it being marked urgent.<br> <br> It is impossible to use so much data so quickly, and I would like Telkom to please investigate, but they do not seem to be inclined or capable of this. I would not recommend Telkom Mobile :-(