Telkom mobile cant train their call centre people

I bought Telkom mobile recharge voucher and had a problem loading it and I called to get some assistance and I got one girl Who just said to call after 1 hour coz their system s aren't working then hung up ,after about 30 minutes and the I got tried to assist but when she failed she insisted I bought the wrong thing and told me even if its wrong I should I should continue AIF its blacklisted I should call back and they will unblock it,she then said I'm using an incorrect ussd as if..you could tell she was clueless ,she wasn't trained properly<br>