Telkom Mobile can't deliver

Telkom mobile order placed in 1st week of Aug. 4 weeks later I get the weekly sms saying my order is still on backlog. When I phoned on 31 Aug, I was told that this offer is no longer available. This is absolute bull***t. And I had to follow up to find this out. I want the deal I signed up for or better if you have to make a plan.