Telkom Mobile can’t cancel Contact

Telkom mobile has the most pathetic service I have ever received. I’ve been trying to cancel my contact since April 2017 with no luck. I ordered a Hauwei mobile wifi E5563 but there is no coverage in Aliwal North and none of the consultants informed me. I want to cancel the contract since it is of no use for me. They just keep on deducting money from my account. I’m adding in the original e-mail that I’ve send to them:

Sent: Saturday, April 8, 2017 4:04:01 PM Subject: Fw: Contract cancellation

Goodday

Herewith find my notice of cancellation of my mobile data contract. After numerous calls and emails to finally get my account activated I was informed that there is no network coverage in Aliwal North.

I would like to take the 5day cooling period option to cancel the contract as it is of no use to me.

I am sending this email on 08/04/2017 at 15:32. The call centre could not help me. After keeping me on the line for more than a hour. And the nearest Telkom shop is about 200km away.

Please advise where I must send the device to.

After this e-mail I went to the Telkom shop in Bloemfontein but they just said I ordered it online I must cancel it online.

This is unacceptable.

Please if there is someone that went through the same and know how to go about this HELP!