Telkom mobile - cannot activate Facetime or iMessage

I know this is a pointless exercise. Telkom clearly does not care about service. Just about every review on HeeloPeter is a 1 star.

Anyway... in the hope that this lands with someone who does actually give a hoot.

I upgraded to a new contract with a new phone - iphone11. Same old issues as always - cannot activate facetime and imessage because Telkom mobile is blocking me from sending international messages to apple to activate these services. You call centre argues with me that I can send SMS so the issue must be Apple. That is not correct. Clearly you people are confused about how these services work.

Please fix this issue immediately - enable international sending on my account. Please.