1 reviews | Active since Jul 2013
Telkom Mobile - Cancelled my contract without me requesting anything
I have listed this before. Received an sms that I will be contacted but with no luck. I took out 2 Telkom cellphone contracts last year. Signed a debit order for both contracts, but Telkom failed to take the debit order from my account. So I had to pay via the app via my credit card. Due to this I was behind a month or 2 and my accounts were blocked. I then paid via my credit card again and phoned Telkom to unblock my account. I was told that it will be unblocked within 24 hours. But instead of unblocking my account, Telkom went and cancelled my contracts. Then send me a fat bill for the handheld devices which I cannot afford hence I took out a contract. I NEVER requested my contracts to be cancelled and are happy to continue with my contracts as agreed. I were contacted by attorneys which I explained my case and they logged it with Telkom. Still no response. Telkom decided to switch to another attorney firm that are sending me sms's to pay but that is all they do. No phone call so that I can state my case. To work through Telkom call centre is an impossible task. I would like to resolve this and continue with my contracts. My wife has 2 contract as well with no issues.
