Telkom Mobile Cancellations Anything But Efficient

<p>On the 3rd of November my Cancellation form was submitted for early termination of my contract and was informed that it would take 30 days to be processed. On 2016/11/11 I had missed a call from the Rententions department, which was surprising to say the least upon noticing this, I phoned the call centre to request that somebody please phone me back as soon as possible.</p> <p> </p> <p>I had also specifically requested that they call me on an alternate number which I was assured was noted as the number for the contract I am cancelling is no longer in use.</p> <p>Since that fateful day on the 11 of November 2016 I have not received a single phone call, and shockingly upon my enquiry today (05 December 2016) I was advised the person who was assigned the case was using the incorrect number to contact me on, after which the case was closed. </p> <p>What makes the situation all the more frustrating is that every time I phone the Telkom Mobile call centre I can never speak to the original person that was assisting me, and so every single time I phone I first need to give them my life story. I have never struggled like this do acheive something so simple as this, really to say I am disappointed in the level of service is an understatement.</p>