Telkom Mobile Cancellations

Telkom Mobile is really bad in responding to Cancellations! I was told by telkom online support to complete a cancellation document which I did and sent to cancellations email with ID on the 30th Jan. Waiting the mandatory 21 WORKING days for response and NOTHING! I sent another request on the now NEW document on the 20th March! I am wondering how many people is ********** with this delay tactic? I am paying over R800 a month for a service I don't use and Telkom is ignoring me! I moved to the west coast as I mentioned in my cancellation documents and Telkom does not have any LTE service in Velddrif! Which makes your product USELESS for my purpose! Why should I pay and why don't Telkom accept my Cancellation! If 100 people try to cancel and this is not done in time this means extra 1 or 2 months that the client needs to pay @ R800 you are looking at R 80 000 that telkom takes(*****s). I think it is time, someone looks into this, I have reported this to the media! I had the same issue once before in Bela Bela with ADSL service as-well a few years ago...