Telkom Mobile Cancellation with in the 10 day grace period

In November 2018 I paced 2 orders. 1 Oder was on Black Friday for a Huawei P Smart deal and 2 days later I also took the 10 Gig November Data deal. I received the product around the 3rd of December and the 6 the of December. It tool them a few days to activate the Sim for the Cellphone contract. But even before they managed to activate the contract I have tested the LTE router and found there was no LTE reception in my area. As per my concatenation clause I immediately canceled both contract - this was done telepathically on the 6th December 2018. ( By the tile I canceled the contracts the Cell contract was still not activated) On the 8th of December I called again to make sure all was in place and was informed that the products was booked for pick-up - I spoke to Ashley ref # ********** 47 I also did a online cancellation request.

No one contacted me for collection. I called in numerous ti,es and was told that the devices as booked for collection.

On the 23rd of Desember I called again and was given the same story and they could not give me a date or a ref number. On the 7th of January I called again and a lady by the name of Puseletso Aphane told me she will update and escalate my request for cancellation but she can not give me a ref number but I can use her name as reference. When I called again in the 15th of January I was told that I needed to resubmit the request for cancellation online. I did it. Ref ********** 4 Again I was told the the units was booked for collection.

I spoke to them today the 28th January 2019. I requested to speak to a manager as the assistant was not able to assist me or tell me how they were going to rectify the cancellation.

The Issue is that now they have deducted my account and insisted that I only canceled my contract on the 15th.

When I asked to talk to a Manager / Team Leader I was directed to Sibosiso Naphumulo. I asked him if I could get a record of all the issues that was logged from my first cancellation request in December.

He said that if I wanted the the info I needed a court order and gave me a new ref ********** 5 He also said that I needed to contact the technical department to arrange for the pickup.

It is the worst experience I had with Telkom and from December to now I have had ZERO responses from them.

I still have the devices ( unused and ready for shipping ) Being billed for a service that was canceled in December Talking to assistant that does not want to help or assist you to resolve issues. Being told that if I want info about the cancellation I need to get a court order??????